TERMS AND CONDITIONS

Hourly Rate and Fees

Best of Utah Moving Company, LLC (hereinafter referred to as the “Company”) charges the bill for services rendered to the Customer by calculating the hours on the job and multiplying by the agreed-upon hourly rate. The hourly rate is determined by the number of trucks and the number of movers on the job and will increase or decrease by $80/hr if movers are added or taken away. The Company may add or take away movers at its discretion according to necessity; rates are adjusted accordingly. The number of actual hours worked will be determined by the Company’s watch or timepiece and charged on the quarter hour. Please note that if the Company is unable to fit all of the Customer’s household goods in the moving truck, additional time will be required for additional trips. No items over 300 lbs will be moved without an associated heavy-item fee, and the Company does not move any items over 600 lbs. A base fee is established prior to moving the item, plus $7.50 to $10.00 per stair depending on how many stairs there are. Common items over 300 lbs include pianos, safes, and machinery.

Payment Requirements

Final payment is due immediately upon finishing the job, before the movers leave, despite any damages or other issues that may have occurred on the move. There will be a late fee of 10% of the amount due (minimum $50.00) if payment is delayed until after the movers have finished the move and left the job site. If payment is not made, the Customer will be responsible for all costs of collection, including attorney fees, court costs, and collection agency fees, which would be 35% of the balance assigned, with or without suit. We accept Credit Card or Cash.

Deposits and Rescheduling

The deposit will be deducted from the final bill, and paying the deposit guarantees that we will show up on the move day scheduled. All deposits are refundable up to 24 hours before the scheduled move date. The move’s deposit must be paid upon booking; if it is not paid, the Customer risks losing their reservation.

Protection Options (Valuation)

While the Company maintains cargo, auto, and general liability insurance, how your shipment is protected in the event of loss or damage depends on the valuation option you select. Valuation is not traditional insurance; it is a legal standard that defines how claims are handled and how much coverage applies to your shipment. You must select your valuation option before the move begins; it cannot be changed once the team starts moving. If no selection is made, your shipment will move under Courtesy Protection at no cost.

Courtesy Protection (Released Value Protection) — Included at No Cost

Courtesy Protection is the standard, federally established protection (FMCSA Released Value) automatically included with every move at no additional charge. It covers household goods at $0.60 per pound, per item, regardless of the item’s actual value and regardless of fault (accidental, negligence, etc.). For example, a 200-lb dresser carries $120 of coverage. Damage to the Customer’s premises (home or office), including walls, floors, and doorframes, is covered at $50.00 per incident under this option. For any covered item, Courtesy Protection pays the lowest of: $0.60 per pound per item, the cost to reasonably repair the item, or the item’s fair-market value. This is the minimum liability coverage required by law. Customers who decline Full Value Protection are choosing this option. Courtesy Protection may not be combined with Full Value Protection.

Full Value Protection – Optional Upgrade, No Deductible at Any Level

Full Value Protection provides substantially greater coverage and allows the Company to repair, replace, or issue a cash settlement for lost or damaged items based on the cost to reasonably repair the item or the item’s current market value, whichever is less. All tiers cover both household goods and premises damage up to the plan limit, with no deductible. To purchase Full Value Protection, the Customer must select and pay for the plan before the move begins.

Coverage applies to both household goods and damage to the premises (walls, floors, doorframes, and similar structural elements) up to the selected plan’s limit. No settlement will exceed the limit of the plan selected.

Items of Extraordinary Value

An article of extraordinary value is any item whose value exceeds $100 per pound — for example, jewelry, furs, china, silverware, antiques, collectibles, currency, and works of art. To be covered for more than the standard valuation limit, any such item must be listed in writing and disclosed to the Company before the move. An item exceeding $100 per pound that is declared in writing is covered up to its declared value, not to exceed the limit of the protection option selected. If an item of extraordinary value is not declared in advance, the Company’s liability for that item is limited to the standard valuation of the option selected — $0.60 per pound per item under Courtesy Protection, or $100 per pound per item under Full Value Protection — regardless of the item’s actual value.

How Claims Are Valued

For any covered claim, the Company determines the settlement based on the valuation option selected. Under Full Value Protection, the Company will gather bids and select a qualified third-party repair company to perform the repairs, or will replace the item or issue a cash settlement at current market value, whichever resolution is less costly. Under either option, settlement is capped at the limit of the option selected.

General Exclusions and Limits to Damage Liability

Liability under all protection options does not include matching sets or pairs; only the individually damaged item is covered, not the set or the pair. Boxed/packaged items not packed by the Company are not covered. It is highly recommended that all appliances be properly prepared, cleaned, and dried by the Customer prior to moving and storing. Furniture that is sent in boxes to assemble in the Customer’s home was not made to be moved intact, and it is highly recommended that the Customer disassemble or allow the Company to take the time to disassemble the piece before moving it. If a flimsy item (such as a piece of IKEA furniture or a compromised piece of furniture) is moved intact, the Company is not liable for any damages that may result, and this type of furniture is not covered under any protection option. The Company is not liable for any damages that occur before the movers arrive or after they leave the job site. Protection is void if individuals not employed by the Company are handling and/or transporting items. Any pre-existing damage is not covered by any protection option.

Inherent Vice and Latent Defect Exclusions to Liability

Any damage that is a result of “inherent vice” or “latent defect” of any item or property is not covered under any protection option. Generally, “inherent vice” implies that no external or extraneous peril caused the loss; rather, the loss or damage results from the internal composition of the property, or some aspect of the property that brings about its own destruction. “Latent defect” generally refers to a defect not readily observable or discoverable upon reasonable inspection.

Weight Capacity Compliance

The Customer understands that the moving truck has a maximum Gross Vehicle Weight Rating (GVWR) of 26,000 lbs, including cargo, fuel, and equipment. The Customer agrees to provide accurate information regarding the volume and weight of items to be moved. If the load exceeds legal weight limits, the Company may adjust logistics (e.g., use additional trucks or trips), and additional charges may apply. The Customer is responsible for any fines, delays, or costs resulting from overweight conditions caused by misreported or excessive items. The Company reserves the right to offload or reschedule service to maintain compliance with DOT and FMCSA regulations.

Damage Claims

When filing a damage claim, pictures of the damage as well as the make, model, model number, location you bought the item, purchase date, and proof of purchase must be submitted online at www.bestofutahmoving.com/claims. Prior to a claim being resolved, all damaged items must remain in the possession of the Customer and not be repaired or thrown away. If a damaged item is thrown away or repaired prior to getting written approval from the Company, the Company will not be held liable for the damages. Full and final payment is due upon completion of the move, despite any damages or other issues that may have occurred. If there are multiple incidents of damage, a separate claim form must be submitted for each individual item.

Claims for any damage to the premises of the Customer’s home or office must be reported to the Company in writing before the movers leave the job site.

All other claims for damaged goods must be reported in writing within the following deadlines:

• Moves within Utah (intrastate): within 14 days of the end of the move.
• Interstate moves: within 9 months of the end of the move, as required by federal law (49 C.F.R. § 370).

Claims may be reported in writing through the claims portal above or to contact@bestofutahmoving.com. Any claim reported after the applicable deadline will not be accepted. Claims are paid out according to these Terms and Conditions and the valuation option that you agreed to upon booking, regardless of how the damage occurred.

Services the Company Does Not Provide

The Company and its employees are not licensed plumbers, electricians, carpenters, or handymen. Due to liability and licensing limitations, the Company does not and will not:

1. Drill into walls or any other surface;
2. Mount or dismount any item to or from a wall (including televisions, shelving, mirrors, and artwork); or
3. Connect or disconnect any appliance (including washers, dryers, refrigerators, gas appliances, and water lines).

Upon request, the Company may assemble or disassemble beds and cribs. The Company is not liable for any damage or injury that may result from these assembly services, and it is the Customer’s responsibility to check — or to hire a licensed professional to check — that any such service was performed correctly. The Customer is responsible for arranging a licensed professional for any wall-mounting, electrical, plumbing, or appliance-connection work.

Prohibited Items

For liability reasons, we do not handle/transport any of the following items:

1. Flammable, combustible, or toxic liquids/materials. If you need any yard equipment (mowers, snowblowers, etc.) moved, you will need to have all prohibited liquids removed before we move them. Every Customer, whether the principal or local agent, shipping explosives or dangerous goods without previous full written disclosure to the Company of their nature shall be liable for and indemnify the Company against all loss or damage caused by the goods, and the goods may be warehoused at the owner’s risk and expense or destroyed without compensation.
2. Live plants or dirt.
3. Four-wheelers, dirt bikes, motorcycles, ATVs, etc.
4. Any items that are infested or contaminated with bugs or vermin (including but not limited to bedbugs, mice, rats, spiders, insects, and pests of any kind), or contaminated with animal feces, urine, mold, or any other substance that may put our team, equipment, or trucks at risk.

These restrictions are in place to avoid contamination of the Company’s trucks and equipment and to ensure the health and safety of our team members, customers, and community.

---

SMS Communications

By providing your mobile phone number, you consent to receive SMS (text) messages from Best of Utah Moving & Storage related to:

• Recruitment, job application updates, interview scheduling, onboarding, and employment-related communications
• Service offerings, quote requests, and order updates

Message and data rates may apply. Message frequency may vary. Your data will not be sold to any third parties.

You may opt out of receiving SMS messages at any time by replying “STOP” to any message, and we will cease sending SMS messages to your number. For help, reply “HELP” or contact our support team at contact@bestofutahmoving.com.

Related Policies

Use of this website is also governed by our Website Terms of Use and Privacy Policy, which are maintained as separate documents.