Terms and Conditions
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Best of Utah Moving Company Terms and Conditions
Hourly Rate and Fees. Best of Utah Moving Company, LLC (hereinafter referred to as the “Company”) charges the bill for services rendered to the Customer by calculating the hours on the job and multiplying by the agreed upon hourly rate. The hourly rate is determined by the amount of trucks and the amount of movers on the job and will increase or decrease by $50/hr if movers and/or trucks are added and/or taken away. The Company may add or take away movers at its discretion according to necessity; rates are adjusted accordingly. The number of actual hours worked will be determined by the Company’s watch or time piece and charged on the quarter hour. Please note that if the Company is unable to fit all of the Customer’s household goods in the moving truck, additional time will be required for additional trips. No items over 300 lbs will be moved without an associated heavy item fee, and the Company does not move any items over 600 lbs. A base fee is established prior to moving the item and also $7.50 to $10.00 per stair depending on how many stairs there are. Common items over 300 lbs include pianos, safes, and machinery.
Payment Requirements. Final payment is due immediately upon finishing the job before the movers leave, despite any damages or other issues that may have occurred on the move. There will be a late fee of 10% of the amount due (minimum $50.00) if payment is delayed until after the movers have finished the move and left the job site. If payment is not made, the Customer will be responsible for all costs of collection, including attorney fees, court costs, including charges and collection agency fees, which would be 35% of the balance assigned, with or without suit. We accept Visa, MasterCard, Discover, or Cash. The Company DOES NOT accept American Express. If paying the final bill with a credit card there is a 1.75% convenience fee.
Deposits and Rescheduling. The deposit will be deducted from the final bill and paying the deposit guarantees that we will show up on the move day scheduled. All deposits are non-refundable. Five days’ written notice is required if the Customer needs to reschedule in order to not forfeit the deposit. The move’s deposit must be paid upon booking; if it is not paid the Customer risks losing their reservation.
Released Value Protection. When declining the option for full value protection, the Customer has waived full value protection and has chosen the $0.60/lb per item released value protection option for compensation of any damaged items, regardless of fault (accidental, negligence, etc.) The released value protection covers damaged items up to $0.60/lb per item, or the cost to reasonably repair the item, or the fair-market value of the item, whichever is lowest. For the released value protection option, damage to the Customer’s home or office is covered at $25 per incident. The released value protection option may not be combined with full value protection options.
General Exclusions and Limits to Damage Liability. Liability for all protection options does not include matching sets or pairs; only the individually damaged items are covered. Boxed/packaged items not packed by the Company are not covered. It is highly recommended that all appliances be properly prepared, cleaned, and dried by the Customer prior to moving and storing. Furniture that is sent in boxes to assemble in the Customer’s home was not made to be moved intact and it is highly recommended that the Customer disassemble or allow the Company to take the time to disassemble the piece before moving it. If a flimsy item (such as a piece of IKEA furniture or compromised piece of furniture) is moved intact, the Company is not liable for any damages that may result, and this type of furniture is not covered under any protection option. The Company is not liable for any damages that occur before the movers arrive or after they leave the job site. Protection is void if individuals not employed by the Company are handling and/or transporting items. Any pre-existing damage is not covered by any protection option.
Inherent Vice and Latent Defect Exclusions to Liability.
Any damage that is a result of “inherent vice” or “latent defect” of any item or property is not covered under any protection option. Generally, “inherent vice” implies that no external or extraneous peril caused the loss; rather, the loss or damage results from the internal composition of the property, or some aspect of the property that brings about its own destruction. “Latent defect,” generally refers to a defect not readily observable or discoverable upon reasonable inspection.
Full Value Protection. In order to upgrade to additional full value protection the Customer will need to call at least one day before their move date and pay for the protection; it costs either $95 ($1000 protection) or $150 ($15,000 protection). Full value protection is limited to $1,000 and $15,000 (you may upgrade up to as much as $50,000 for local moves) depending on which protection option(s) you purchased, and a separate deductible must be paid in order to activate each protection option. A $50 deductible is required to activate the $1000 protection and a $750 deductible is required to activate the $15,000 protection (you may upgrade up to as much as $50,000 for local moves). Full-value protection covers the cost to reasonably repair the damage or the current fair-market value of the item, whichever is lower. The Company will gather bids and select a third party repair company to perform the repairs. Paintings and other works of art are not covered with the full-coverage valuation. Missing or lost items are not covered under the full value protection.
Damage Claims. When filing a damage claim, pictures of the damage as well as the make, model, model number, location you bought the item, and proof of purchase must be submitted online at www.bestofutahmoving.com/claims. Prior to a claim being resolved, all damaged items must remain in the possession of the Customer and not repaired or thrown away. If a damaged item is thrown away or repaired prior to getting written approval from the Company, the Company will not be held liable for the damages. If there are multiple incidents of damage a separate claim form must be submitted for each individual item. Full and final payment is due upon completion of the move despite any damages or other issues that may have occurred. In order to file a claim for any damage to the Customer’s home or office, a claim form must be submitted before the movers leave the job site. In order to file a claim for all other damage, a damage claim form must be submitted within 72 hours of the end of your move. Any property or items reported after the required time frame will not be covered under any valuation protection.
Miscellaneous Services Waiver of Liability. The Company and its employees are not professional plumbers or professional carpenters. Upon request the Company may help disconnect and/or connect appliances, assemble beds and cribs, or mount or dismount items to or from a wall, however, the Company is not liable for any damages or injury that may result from these additional services. It is your responsibility to check, or hire a professional to check, that these carpenter and plumbing services were performed correctly.
Prohibited Items. For liability reasons, we do not handle/transport any of the following items: 1) Flammable, combustible, or toxic liquids/materials. If you need any yard equipment (mowers, snowblowers, etc) moved, you will need to have all prohibited liquids removed before we move them, 2) Live plants or dirt, 3) Four wheelers, dirt bikes, motorcycles, ATV’s etc. 4) Items from areas contaminated with bedbugs, mice, rats, animal feces of any kind, or mold. This is to avoid contamination of the Company’s trucks and to ensure the health and safety of the movers. Every Customer, whether the principal or local agent, shipping explosives or dangerous goods, without previous full written disclosure to the Company of their nature, shall be liable for and indemnify the Company against all loss or damage caused by the goods, and the goods may be warehoused at the owner’s risk and expense or destroyed without compensation.